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Frequently Asked Questions
1. Sample and Cost
2. Minimum Order Quantity
3. Production Lead Time
4. How to Order and Order Fulfilling Process
5. Shipping Terms
6. Payment Terms
7. Customized Artwork
8. Warranty

1.Sample and Cost

We are glad to offer samples for customersí» test and evaluation. And sample order can be made as per your specific requirements. Set-up charges, sample fees and shipping cost are on customersí» account. There are two ways to have samples be on your hands:

1) The customers pay the sample fees and provide us with account # of FedEx, UPS, TNT, DHL, etc. We will send out the samples by freight collect.
2) We prepay the shipping cost at our end, and let you know the prepaid cost before the payment. The customers pay both the sample fees and the shipping cost to us before the sample release.

Kindly Note: We do not deal with those who just talks. Please don't mind the sample charge. If you would like to have the samples, please kindly pay the sample fee and delivering fee, and all that will be paid back when you order the products. We do not use printed catalogues, just feel free to review our website www.szhaowell.com for details.

2.Minimum Order Quantity


Our MOQ is 100 pieces per model with standard colors. Considering some customers are new in the industry and require smaller quantity, we will do our best to meet your needs. And We will glad to accept the MOQ even low to 25 pieces for our popular items.

Regarding the order with customized case color, the MOQ is 250 pieces each model.


3.Production Lead Time


We well know the importance of fast delivery, especially in this fast changing industry. Normally, our lead time is about 7 to 10 working days after the confirmation of the official order.

Meanwhile, we offer the rush service for most of our popular models. The lead time can be as short as 3 working days.

4. How to Order & Order Fulfilling Process


Once the samples are confirmed, we welcome your official order by e-mail or by fax. If you are not satisfied with our samples or services etc. somehow, it will be highly appreciated if you could let us know the reasons. We will continue to keep you advised with our latest, and sincerely hope the proper cooperation later on.

1) The official Order. The following information is needed along with your official order.

í˝ Product Information ĘC the model number, memory capacity, quantity, the confirmed unit price, your logo information, required accessory & packaging, along with any other relevant information.
í˝ The required delivery time.
í˝ Shipping method (by collect with your courier account number or prepay with our courier account number).
í˝ Shipping address ĘC your company name, detail street address, telephone, fax, the contact person.

2) Proforma Invoice. We issue the proforma invoice after the receipt of your official order, which states the key points of the order and our banking details.

3) Deposit or full payment before the production starts. We start the production after the receipt of 30% deposit. Full payment is welcomed because it takes more time to transfer the balance later, & it costs more banking charges for both of us.

4) Logo real proof presentation by e-mail. Normally, we will present the real proof the 3rd working day after the confirmation of your order with the logo. The mass production will be launched immediately once got your approval of the logo real proof.

5) Shipment released after the balance paid. The on-time delivery or even earlier will always be ensured! Then please make sure the balance will be paid before your required shipping date. Our sales representative will keep you advised if the longer production lead time is needed during the peak season. Our normal production lead time is 7 to 10 working days.

6) Shipping advice. You will be informed with the tracking number and other information related to the shipment once the goods are picked up by the courier.

5. Customized Artwork


For your customized logo, our diverse logo techniques will surely make you happy ĘC Silk Screening, Laser Engraving, Full Color Printing, Pad Printing, Water Transfer Printing, Embossment & Debossment, Oxidation.

Please send us vector artwork for any logo, especially those with more than one color. We highly recommend that you submit an Adobe Illustrator (.ai) or Encrapsulated Post Script (.eps) file. So that we can ensure the efficiency of presenting the logo real proof to you.

6. Shipping Terms


The shipping method depends on customersí» decision. Normally, we ship the goods with customersí» account of FedEx, UPS, TNT, DHL (freight collect). Of course, we are happy to prepay the shipping cost at our end, as we have good business partnership with logistic companies in China. Not only can they provide competitive prices, they can also ensure the prompt and satisfactory services.

We highly recommend that the customers buy the insurance to avoid any damage or loss during the transportation. Please check your order carefully when the courier delivers the goods to your door. If any damage or missing been found, please tell the courier right away and contact us asap, we will help solve the problem with the insurance company.

7. Payment Terms


30% deposit is required after the confirmation of the order(s) and the balance needs to be paid before the shipment(s).

The full payment is welcomed because it takes more time to transfer the payment twice for an order and it costs more banking charges for both of us. Furthermore, it will enhance the shipping efficiency if some order(s) is completed ahead of schedule while we doní»t need to await the balance payment.

We offer credit terms to the customers who have cooperated with us more than one year & place regular orders with us. And we are actually doing it.

8.Warranty


We offer 12 months warranty for all of our products. The warranty time is from the date the customers receive the goods.

Kindly Note: Any defect must be caused under normal use. For the replacement of defects, the customers need to pay the freight one way, and we will pay the other. It will be highly appreciated if customers allow us to ship the replaced goods with your next shipment.

Kindly Note: Rare defect happens to our Products.


Still not clear enough? Doní»t worry, just í░E-mail usí▒, or contact online Trade manager, MSN, SKYPE, our professional sales representatives will be very happy to help you out.
 
  Why Choose Us
 
Fastest Lead Time
Factory Direct Prices
Best Quality Guaranteed
Low Minimum Order
Wide Options for Logo
Dedicated Account Rep.
Online Customer Service
Real Manufacturer
CE,FCC,RoHS Certified
 
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Tel: +86-755-28191977 Fax: +86-755-28192953
E-mail: sales@szhaowell.com  szhaowell@vip.163.com
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