Our MOQ is 100 pieces per model with standard colors. Considering some customers are new in the industry and require smaller quantity, we will do our best to meet your needs. And We will glad to accept the MOQ even low to 25 pieces for our popular items.

Regarding the order with customized case color, the MOQ is 250 pieces each model.

We well know the importance of fast delivery, especially in this fast changing industry. Normally, our lead time is about 7 to 10 working days after the confirmation of the official order.

Meanwhile, we offer the rush service for most of our popular models. The lead time can be as short as 3 working days.

Once the samples are confirmed, we welcome your official order by e-mail or by fax. If you are not satisfied with our samples or services etc. somehow, it will be highly appreciated if you could let us know the reasons. We will continue to keep you advised with our latest, and sincerely hope the proper cooperation later on.

1) The official Order. The following information is needed along with your official order.

● Product Information – the model number, memory capacity, quantity, the confirmed unit price, your logo information, required accessory & packaging, along with any other relevant information.
● The required delivery time.
● Shipping method (by collect with your courier account number or prepay with our courier account number).
● Shipping address – your company name, detail street address, telephone, fax, the contact person.

2) Proforma Invoice. We issue the proforma invoice after the receipt of your official order, which states the key points of the order and our banking details.

3) Deposit or full payment before the production starts. We start the production after the receipt of 30% deposit. Full payment is welcomed because it takes more time to transfer the balance later, & it costs more banking charges for both of us.

4) Logo real proof presentation by e-mail. Normally, we will present the real proof the 3rd working day after the confirmation of your order with the logo. The mass production will be launched immediately once got your approval of the logo real proof.

5) Shipment released after the balance paid. The on-time delivery or even earlier will always be ensured! Then please make sure the balance will be paid before your required shipping date. Our sales representative will keep you advised if the longer production lead time is needed during the peak season. Our normal production lead time is 7 to 10 working days.

6) Shipping advice. You will be informed with the tracking number and other information related to the shipment once the goods are picked up by the courier.

For your customized logo, our diverse logo techniques will surely make you happy – Silk Screening, Laser Engraving, Full Color Printing, Pad Printing, Water Transfer Printing, Embossment & Debossment, Oxidation.

Please send us vector artwork for any logo, especially those with more than one color. We highly recommend that you submit an Adobe Illustrator (.ai) or Encrapsulated Post Script (.eps) file. So that we can ensure the efficiency of presenting the logo real proof to you.

The shipping method depends on customers’ decision. Normally, we ship the goods with customers’ account of FedEx, UPS, TNT, DHL (freight collect). Of course, we are happy to prepay the shipping cost at our end, as we have good business partnership with logistic companies in China. Not only can they provide competitive prices, they can also ensure the prompt and satisfactory services.

We highly recommend that the customers buy the insurance to avoid any damage or loss during the transportation. Please check your order carefully when the courier delivers the goods to your door. If any damage or missing been found, please tell the courier right away and contact us asap, we will help solve the problem with the insurance company.

30% deposit is required after the confirmation of the order(s) and the balance needs to be paid before the shipment(s).

The full payment is welcomed because it takes more time to transfer the payment twice for an order and it costs more banking charges for both of us. Furthermore, it will enhance the shipping efficiency if some order(s) is completed ahead of schedule while we don’t need to await the balance payment.

We offer credit terms to the customers who have cooperated with us more than one year & place regular orders with us. And we are actually doing it.

We offer 12 months warranty for all of our products. The warranty time is from the date the customers receive the goods.

Kindly Note: Any defect must be caused under normal use. For the replacement of defects, the customers need to pay the freight one way, and we will pay the other. It will be highly appreciated if customers allow us to ship the replaced goods with your next shipment.

Kindly Note: Rare defect happens to our Products.